Terms and Conditions Dedicated and Virtual Servers

Virtual and Dedicated Server Terms

Intercomms Virtual Server Service Level Agreement

At Intercomms we aim to deliver the highest possible levels of up-time, and agree that the Hardware on which your Virtual machine is based, and service critical infrastructure, including Power and Network Connectivity will be available for 99.99% of the time (excluding scheduled maintenance, advance notice of which will be given wherever possible).

In the event of an outage to one of these service components which results in server downtime customers may be entitled to claim a service credit of one day’s service fee for every hour that the server is unavailable, depending upon the outage circumstances. The period of the outage will be measured from the time you report the problem to our confirmation of restoration of service.

SLA claims may be made up to a maximum of one month’s service fee in any calendar month.

Outages caused by third party software installations or other modifications to the default server operating system as deployed do not fall within the terms of this Service Level Agreement.

Dedicated Server Contract Term

All dedicated servers are subject to a 12 month minimum contract term.

Intercomms Dedicated Server Service Level Agreement

At Intercomms we aim to deliver the highest possible levels of up-time, and agree that the Server Hardware, and service critical infrastructure, including Power and Network Connectivity will be available for 99.99% of the time (excluding scheduled maintenance, advance notice of which will be given wherever possible).

In the event of an outage to one of these service components which results in server downtime customers may be entitled to claim a service credit of one day’s service fee for every hour that the server is unavailable, depending upon the outage circumstances. The period of the outage will be measured from the time you report the problem to our confirmation of restoration of service.

SLA claims may be made up to a maximum of one month’s service fee in any calendar month.

Outages caused by third party software installations or other modifications to the default server operating system as deployed do not fall within the terms of this Service Level Agreement.

Please note: by signing up for any of our services you agree to be bound by all Intercomms terms and conditions.